Case Study: Answering Service Support for eCommerce and Web Based Business
We have a good friend who is a website developer. He helps owners of all kinds of businesses design and build big beautiful websites.
He mentioned to me that standards and “best practices” are emerging in the design of modern websites. Statistics now show that business owners who follow certain design principles, will increase their chances of success in attracting new customers.
My friend mentioned that one of these emerging standards is to feature a phone number prominently on the home page, preferably near the upper right corner. If a visitor finds the phone number in the area were they expect it to be they feel at home and comfortable with a site. If not, they may subconsciously feel uneasy doing business with the site.
My friend went on to express surprise at how many business owners are not really prepared to put a phone number on the home page of their new website. Perhaps they use their cell phone as their primary business line, and they are concerned about phone calls at odd hours.
I mentioned to my friend that South Coast Answering Service is able to offer a great solution. South Coast Answering Service, along with our sister company, Central Communications Call Center, offer a wide variety of customer service options that are ideal for the web based business owner. These customer services include, order taking, appointment setting, reservations, emergency service dispatch, and more.
First South Coast Answering Service offers a toll free number that can be listed on your home page. This number is answered twenty four hours per day, seven days a week, by live agents who will follow your instructions for handling just the types of calls your business receives.
We currently support many web based businesses of all types. We support e-commerce sites. When clients call we answer questions about products, or help complete a product order. We support web based plumbers, and flood restoration companies. When customers call, we can determine the nature of the emergency and dispatch the correct personnel.
Recommended Answering Sercices For E-Commerce Website Owners
- 24 Hour Live Answering Service
- Customer Service & Virtual Receptionist
- Order Taking and Assitance
- Lead Qualification
- Appointment Scheduling
Since we had this discussion, my friend has mentioned our services to many of his website customers and we are supporting more web based businesses than ever. If you have a web based business, please give us a call. We would be happy to give you a free 30 day trial* so we can see if our services will make your business more successful, and profitable. We would sure love to try.
*Up to 250 credit toward base fee, usage, and programming.
When your staff is unavailable to answer your business line, our award winning staff will make sure the impression your business makes is positive and lasting each and every time. From 24/7 inbound live telephone answering and message handling, to outbound telemarketing and surveys, our handpicked staff will handle it, and make certain your business makes the proper impression.
Call South Coast Answering Service today to learn how you can assemble a custom suite of services designed to allow our expert staff to handle your communications needs at those times when your own expert staff is not available. By designing a custom suite of services for your business we can provide the support just where and when you need us to save you money and maximize your bottom line.
Call our experts today to learn more, get a quote, or sign up for our free no obligation 30 day trial* period at (800)597 6160.
