Case Study: Answering Service Support for Landlords and Property Managers
If you have ever been a landlord or real property manager, you know that nothing upsets a tenant more than not being able to reach the owner of manager when they have an emergency.
Of course this even goes for emergencies that strike in the middle of the night. Landlords and Property Managers know that the responsibility to be accessible can be a significant burdon. We are going to look into how a modern answering service like South Coast Answering Service who understand the ins and outs of your business, can make your job easier, and less time consuming. An experienced answering service like South Coast Answering can help you have happier tenants.
First of all, landlords and experienced property managers know that not all "emergencies" are created equal. Obviously, a tenant who comes home to find water rushing across the threshold under the front door will need to reach help right away. On the other hand, a tenant who panics because they find a few ants in the pantry, is another situation entirely
The key to utilizing an answering service to make your job easier is setting up an efficient screening process that the agent will follow to determine the nature and correct procedure to follow for each call. First of all, South Coast Answering Service will set up a toll free phone line dedicated to your calls. You may distribute this toll free number to your tenants, or you may forward your existing line to that number whenever you want us to take over your calls.
Our award winning live agents will answer your dedicated line 24/7 and greet each caller with your custom greeting. When a call comes in on your line, your custom instructions will automatically appear on the monitor in front of our agent. The screen will contain all the instructions that have been established to handle your call. Different procedures can be set up for different circustances. The instructions can be as simple or complex as you want. Our agents can handle it. Our experts will work with you up front to help set up the most efficient instructions for the handling of all the kinds of calls you get.
Many Property Managers have an established list of tradesmen they call for different kinds of maintenance and repairs. We can program your list of favorites right into our agents screen so the next time your tenant has a plumbing emergency, our agent can be prompted to forward a call or text message directly to the plumber with all the pertinent details. Of course, you want to stay informed at all times, so you will want to received a copy of the text message as well.
Let's say it is vacation rentals that you manage. We can help you there too with reservation taking, service scheduling, and other services as well.
We currently support many owners and managers of all types of properties. They are among our favorite clients. They often tell us how we save them time and money, all while making for happier tenants at the same time.
Recommended Services for Property Managers and Landlords
- 24 Hour Answering Service
- Customer Service & Virtual Receptionist
- Order Taking
- Lead Qualification
- Appointment Scheduling
If you are a Landlord, or Property Manager, please give us a call today. We would be happy to give you a free 30 day trial* so we can see if our services can help make your job a little less stressful and a lot more profitable. We would sure love to try.
*Up to 250 credit toward base fee, usage, and programming.
When your staff is unavailable to answer your business line, our award winning staff will make sure the impression your business makes is positive and lasting each and every time. From 24/7 inbound live telephone answering and message handling, to outbound telemarketing and surveys, our handpicked staff will handle it, and make certain your business makes the proper impression.
Call South Coast Answering Service today to learn how you can assemble a custom suite of services designed to allow our expert staff to handle your communications needs at those times when your own expert staff is not available. By designing a custom suite of services for your business we can provide the support just where and when you need us to save you money and maximize your bottom line.
Call our experts today to learn more, get a quote, or sign up for our free no obligation 30 day trial* period at (800)597 6160.
