Case Study: Answering Service Support for Personal Trainers
The job of the Personal Trainer consists of many elements. The successful Personal Trainer must diagnose like a doctor, advise like a mentor, inspire like a coach, and observe like a spotter. The Personal Trainer only earns income when they are with a client, and when they are with a client they must focus like a laser on that particular clients training needs. On the other hand most personal trainers are independent business people as well. They must handle the bookkeeping, keep the bills paid, and market themselves to keep a constant stream of new clients coming in the door.
A successful Personal Trainer spends a good part of each day in a session with a client, and must spend that time focusing intently on that client. One of the obvious criteria that clients will use to rate their experience with the trainer is the level of undivided attention they receive from their trainer. Imagine how the client’s impression of a trainer will suffer if the trainer frequently steps away to field phone calls.
One secret of the successful trainer then is the way they minimize to the greatest extent possible, the number of interruptions that occur while they are in session with a client. So how can this be done without missing critical calls that may result in new business, leading to a healthier practice.
The key to utilizing an answering service to minimize the number of unnecessary interruptions is setting up an efficient screening process that the telephone agent will follow to determine the nature of, and correct procedure to follow for, each call.
First of all, South Coast Answering Service will set up a toll free phone line dedicated to your calls. You may distribute this toll free number to your tenants, or you may forward your existing line to that number whenever you want us to take over your calls.
Our professional live agents will answer your dedicated line 24/7 and greet each caller with your custom greeting. When a call comes in on your line, your custom instructions will automatically appear on the monitor in front of our agent. The screen will contain all the instructions that have been established to handle your call. Different procedures can be set up for different circumstances. The instructions can be as simple or complex as you want. Our agents can handle it. Our experts will work with you up front to help set up the most efficient instructions for the handling of all the kinds of calls you get.
Many successful Personal Trainers have a fleet of trainers that they supervise. We can program your list of trainers right into our operator’s screen so the next time a prospect calls, our agent can be prompted to forward the call or text message directly to a designated trainer on call. Of course, you want to stay informed at all times, so you will want to receive a copy of the text message as well.
We can even help you establish an on-line scheduling application and schedule your appointments directly, or make reservations for your callers in an upcoming class.
Not to blow our own horn, but we have provided telephone support for some very successful Personal Trainers. We like to think we have helped them to maximize their success to some extent.
Recommended Answering Sercices For Personal Trainers
- 24 Hour Live Answering Service
- Customer Service & Virtual Receptionist
- Order Taking and Assitance
- Lead Qualification
- Appointment Scheduling
If you are a Personal Trainer, please give us a call today. We would be happy to give you a free 30 day trial* so we can see if our services can help make your business a little more successful and a lot more profitable. We would sure love to try.
*Up to 250 credit toward base fee, usage, and programming.
When your staff is unavailable to answer your business line, our award winning staff will make sure the impression your business makes is positive and lasting each and every time. From 24/7 inbound live telephone answering and message handling, to outbound telemarketing and surveys, our handpicked staff will handle it, and make certain your business makes the proper impression.
Call South Coast Answering Service today to learn how you can assemble a custom suite of services designed to allow our expert staff to handle your communications needs at those times when your own expert staff is not available. By designing a custom suite of services for your business we can provide the support just where and when you need us to save you money and maximize your bottom line.
Call our experts today to learn more, get a quote, or sign up for our free no obligation 30 day trial* period at (800)597 6160.
