About Our Answering Service Company
The Secret to Our Success and Your Security:
- 45 years of experience
- Skilled, motivated staff
- Nationwide coverage
- State of the art technology
- System hardware redundancy
- Emergency power backup
Founded in 1962, we have had over 45 years to refine our process to deliver the best possible experience to our clients. What makes us the best?
Our staff. Each member of our team is a skilled, highly motivated individual whose goal is the success of your business. The reduced costs and reduced call-management responsibilities will give your company the additional resources to focus on the core functions of your business.
Here's what we do. South Coast Answering Service is a nationwide provider of call center services. We've been supporting our customers and their businesses across the United States for over 45 years from our home office in San Clemente, California. That's what we mean when we say, "Business Calls…Experience Answers". All kinds of business—the best kind of experience.
We believe in the best: the best technology, the best staff, and the best service. These three things give us what we want—the best clients.
Here's how we do it. South Coast Answering Service achieves the best technology by using a high quality, web-enabled telephone (ACD) system with integrated voice mail, protected by system redundancy and emergency power backup. We stay at the forefront of our industry through memberships in professional call center associations like ATSI, the Association of Teleservices International, and SNUG, the Startel National Users Group. To find and keep the best staff we offer competitive wages and benefits, screen applicants carefully, and provide an attractive, comfortable work environment. Finally, we achieve the best service by training our staff extensively, recording and monitoring calls for quality assurance, and setting goals to go "above and beyond" for our customers.
Here's what we can't do. We describe many of the services we offer on this website. But we can't describe the hundreds of service combination's we can customize for your business. Why not? Because you're unique, and we'll customize your service package to meet your exact needs. Just call us for more information—it's that easy!
When your staff is unavailable to answer your business line, our award winning staff will make sure the impression your business makes is positive and lasting each and every time. From 24/7 inbound live telephone answering and message handling, to outbound telemarketing and surveys, our handpicked staff will handle it, and make certain your business makes the proper impression. Call South Coast Answering Service today to learn how you can assemble a custom suite of services designed to allow our expert staff to handle your communications needs at those times when your own expert staff is not available. By designing a custom suite of services for your business we can provide the support just where and when you need us to save you money and maximize your bottom line. Call our experts today to learn more, get a quote, or sign up for our free no obligation 7 day trial period at (800)597 6160.
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